Terms of Service

Arcana Reading is offered by Arca Digital Ltd in the United Kingdom and in other markets outside the United States. The service is not offered to, and may not be purchased or subscribed to by, persons located in the United States of America or its territories (including Puerto Rico, Guam, the US Virgin Islands, American Samoa and the Northern Mariana Islands). Accounts may not be created from these locations.

We do not solicit business in the United States and do not direct advertising or marketing at United States consumers. Access to registration, pricing and purchase from these locations is blocked.

The service is priced in pounds sterling and euro. We reserve the right to offer pricing in other currencies, including United States dollars, for markets outside the United States in which that currency is the local or customary one. Any such pricing would remain unavailable to persons located in the United States or its territories.

If you are located in the United States or its territories, you may not use the service. Any account found to have been created from, or used from, these locations may be restricted to read-only access or closed.

Arcana Reading offers free and paid subscription tiers. Paid subscriptions are billed monthly or annually. Payments are processed securely via Stripe.

Subscriptions renew automatically at the end of each billing period unless cancelled. You may cancel your subscription at any time from your account settings or by contacting us. Cancellation takes effect at the end of your current paid billing period — you will retain access to your paid tier until then.

We reserve the right to change subscription prices with at least 30 days' written notice. Price changes will take effect at the start of your next billing cycle. Early adopter pricing, where applicable, is locked in for the duration of your continuous subscription.

If a payment fails, we may retry the charge or downgrade your account to the free tier. We will notify you by email before any downgrade takes effect.

Important — please read carefully:

Arcana Reading provides digital content that is delivered immediately upon purchase. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you normally have a statutory 14-day cooling-off period for online purchases.

However, by subscribing to a paid plan or purchasing a one-off reading, you expressly consent to immediate access to the digital service and acknowledge that you lose your statutory 14-day cancellation right once delivery of the digital content has begun.

Our satisfaction guarantee. Separately from, and in addition to, your statutory rights, we offer a voluntary guarantee on readings: if a reading you have paid for does not land, contact us and tell us why, and we will either rewrite the reading or refund that purchase. We apply this in good faith and do not require a reason beyond your own judgement of the reading. It is a commitment we choose to make rather than one the law requires, we may decline it where it is being used abusively, and it does not limit any right you have where a service is faulty or not as described.

Except where required by applicable law, and subject to the guarantee above, all payments are non-refundable. This includes subscription fees, one-off reading purchases, and any partial billing periods. Cancelling your subscription will not generate a refund for the current period — your access continues until the end of the paid period, after which your account reverts to the free tier.

If you delete your account before the end of a paid billing period, your data will be removed in accordance with our Privacy Policy, but no refund will be issued for the remaining period.

Accounts on Arcana Reading are for individual, personal use only. Account sharing is not permitted. Each user should maintain their own account.

All plans are intended for normal personal use. You must not use the service through automated scripts, bots, or any method that generates requests without genuine human interaction. We reserve the right to limit, suspend, or terminate accounts that generate excessive automated requests or usage that places unreasonable load on the service. For full details, see our Fair Use Policy.

Tarot readings on Arcana Reading are generated entirely by artificial intelligence systems. AI-generated outputs may be inaccurate, incomplete, or unexpected. No guarantee is made regarding the spiritual insight, predictive accuracy, or reliability of any reading.

Readings are provided for entertainment and personal reflection only and do not constitute medical, legal, financial, psychological, or therapeutic advice. You should not rely on tarot readings to make decisions regarding your health, finances, legal matters, or any other area where professional guidance is appropriate. If you are experiencing a crisis or need professional support, please contact a qualified professional.

If Arca Digital Ltd permanently ceases to operate the Arcana Readingservice or stops trading, we will make reasonable efforts to give you at least 30 days' notice by email.

In the event of a permanent service closure, we will refund the monetary value of any unused prepaid balance remaining in your account at the time of closure. Refunds will be calculated at the rate you originally paid and processed via the original payment method where possible, or by an alternative reasonable method.

Unused monthly subscription credits (which refresh each billing cycle) are not eligible for refund upon service closure, as they form part of your ongoing subscription benefit. However, if you have remaining time on a paid subscription period at the point of closure, we will refund the pro-rata portion of your current billing period.

We will provide instructions for downloading your personal data (readings, profile information) before the service is shut down, in accordance with our Privacy Policy.

We may suspend or terminate your account at our discretion if we reasonably believe you have violated these Terms of Service. You may delete your account at any time. Upon deletion, your account data will be removed in accordance with our Privacy Policy.

If you delete your own account, no refund is issued for any remaining subscription period or unused purchased credits.

If we terminate your account for a violation of these Terms, any decision to refund unused purchased credits or remaining subscription fees is at the sole discretion of Arca Digital Ltd. We are under no obligation to issue a refund where an account has been terminated due to misuse or a breach of these Terms.

By creating an account, you consent to receiving account-related emails from Arca Digital Ltd. These include transactional emails (e.g. signup confirmations, password resets, payment receipts, subscription changes) and important service updates. You cannot opt out of these communications while you hold an active account, as they are necessary for the operation of the service.

During signup, you may also choose to receive marketing communications, including tarot insights, tips, product updates, and promotional offers. You can opt out of marketing emails at any time by clicking the “unsubscribe” link in any marketing email or by updating your preferences in your account settings.